Business Hours

Business office hours are M-F 10am to 4pm Eastern Standard time. Please feel free to call us at (616) 422-7226 with any questions you may have. You can also e-mail us anytime at: Contact us

Payment
We accept all major credit cards which are processed through Stripe and Paypal. You do not need a Paypal account to use your credit/debit card.
Checks and Money orders are accepted. Please choose the Money Order option during check-out even if you are mailing a check.

Pre-Orders - At times we'll offer you the opportunity to special order new merchandise ahead of the release date. If you've paid a deposit on a preorder and change your mind after the merchandise has been ordered, you'll forfeit your deposit because the item was ordered specifically for you. 

Shipping

We use USPS for all shipping, unless the post office doesn’t deliver to your address. If that’s the case, we will use UPS and you may be have to pay additional shipping charges.

 

International Shipping

Because of rising costs and delays in delivery due to the Covid-19, international shipping is available in limited areas. If your country doesn't come up within the shopping cart, postage quotes and delivery options can be obtained by email.   We use USPS Global Priority Mail and First Class International Mail to ship outside the United States. Media Mail and other economy services are not available right now. Please note, these orders usually take extra time to process. Tracking information is available for shipments within the United States. Delivery of international order is not guaranteed once the package leaves the United States tracking system. Refunds will not be issued for non delivery in these cases. 

 

Privacy Policy

We appreciate your business and respect your right to privacy especially with online transactions. Any personal information collected from our customers is for our in-house use only. We will not sell or rent any of your personal information to any other business.
Personal information, such as your name, postal and e-mail address or telephone number, is private and confidential. Any personal information you provide is stored in a secure location, is accessible only by our staff, and is used only for the purposes for which you provide the information (such as to ship your order or sign up for our free newsletter).

If you sign up for our newsletter, only your first name and e-mail address will be added to our mailing list.  If at any time you change your mind and would like to add or remove your name from the mailing list, please email us at:
Contact us. You can also use the link at the bottom of each newsletter to unsubscribe..

Personal information will not be released to third parties except if release is required by law or is pertinent to judicial or governmental investigations or proceedings. There are no other circumstances under which we will provide or sell personal information to third parties.

Security is of critical importance to us and we know it is to our customers! 

 

Returns

With pre-authorization you may return a unused product ** in its original and unopened condition to us within 10 days. The original shipping fees are not refundable. Please contact us for a return authorization if you wish to return something at (616) 422-7226 or email at: Contact us.

Your refund, less the original shipping will be issued to your credit card or by check after we receive the product return and it's been inspected.

Please note: unauthorized returns will be subject to a 25% restocking fee. Special order and pre-order items may also be subject to a 25% restocking fee.

**Digital patterns, printed books, printed patterns and cut fabric are not returnable or eligible for a refund.

 

Damaged Shipments

We will handle the problem to your satisfaction! If the carton looks damaged upon receipt, please inspect the contents before the driver leaves. Save all packaging materials for USPS inspection. Give us a call at (616) 422-7226 or email at: Contact us and we will work with you to take care of the situation via a replacement or refund.

 

Wholesale Information

Most of our Sentimental Stitches products are available wholesale. If you own a shop and would like information on becoming one of our wholesale accounts, please email: Contact us or call : (616) 422-7226 during normal business hours.

 

Copyright Information

Thank you for your interest in our patterns, books, and Block of the Month/Week programs. The textile artists who design products for our collection spend many hours developing their products which are intended for your personal use.

Please respect the following:

Reproduction by any means is prohibited. This includes, but is not limited to photocopies, scanning, or any other means of reproduction.

All written instructions and illustrations along with finished quilts produced from these patterns are protected by Federal Copyright Laws and may not be reproduced for commercial use or profit in any form whatsoever without the express written consent of Sentimental Stitches Inc.

If you are interested in using one of our patterns for a quilt for charity auctions of fundraising, please contact us with details for written permission.

If a class is being taught, or a group is working on a project with one of our or any other pattern, it is not only illegal but unethical to provide copied patterns for participants. Every individual must purchase a pattern.

Please respect any designer’s copyright by contacting them if you have any questions.